Refund policy

Refund & Cancellation Policy

Cancellation Policy

Your order can only be cancelled if it has not yet been shipped. To request a cancellation, please write to our customer support team at info@healthbest.com. In such cases, the order will be cancelled, and the refund will be processed by us within 7 business days after the cancellation request has been acknowledged. Orders cannot be cancelled once they have been shipped.

Refund Policy

At Teenbest, we maintain strict quality checks to ensure you receive the highest quality products.

• Returns: We do not accept returns for Teenbest products once delivered.
• Exceptions (Wrong or Damaged Products): If you receive an incorrect or damaged item, you can request support within 48 hours of delivery.

How to Raise a Request?

To help us resolve your issue quickly, please contact our customer care team via info@healthbest.com or call +91 832 087 4608 with the following:

• A clear unboxing video showing the damage or incorrect item.
• A copy of the physical invoice.

Verification & Resolution

• Once your request is reviewed and verified, our team will assist you with the appropriate resolution (refund or replacement).
• You must inform us within 48 hours of receipt of the products by writing to info@healthbest.com.
• Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with. On receipt of the returned product, Teenbest will proceed to inspect it and validate the claim.
• If approved as an eligible return, a refund or replacement will be issued. If the product is found ineligible, it will be couriered back to you.
• Online Payments: Approved refunds will be sent back to the original payment source (debit/credit card, bank account, wallet, etc.) within 7 working days of receiving the validated request.
• Cash on Delivery (COD): For COD orders, approved refunds will be transferred to your bank account within 14 working days of processing.